The new capabilities provide deeper visibility into account details in Sales Cloud and connect the right people to close deals fast - all in Slack as the system of engagement. Salesforce and Slack are giving sales reps the ability to collaborate on deals in real-time and drive growth from anywhere, with sales reps using Slack seeing an average of 15% faster sales cycles. And with Slack Connect, companies can now work securely with external partners, vendors and customers, driving stronger relationships and faster results. Business processes can be automated in Slack to make work simple, productive, flexible, and pleasant. With these new pre-built integrations between Slack and Salesforce, every department - such as sales, service, and marketing - can collaborate in channels that unite teams and streamline workflows built around CRM data, giving them a single source of truth for their business and a single, shared view of the customer. Slack-First Customer 360 is the answer, with Slack as the hub that empowers everyone in an organization to communicate, collaborate, and take action on information from across Salesforce and all the other business apps, systems, and partners they use. Nine out of 10 companies plan to combine remote and onsite work going forward, but only 33% feel prepared to navigate this new hybrid work world. 'This is just the beginning for the Slack-First Customer 360-which will fundamentally reshape how work gets done by connecting employees, customers, and partners and the apps they use on a single platform.'

'Salesforce and Slack are creating the digital HQ to help every company get back to growth in today's digital-first, work anywhere world,' said Bret Taylor, President and Chief Operating Officer of Salesforce.

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